Job Description

CRM Executive
Salary: ₹20,000 - ₹25,000 per month
Key Skill :

• Strong customer relationship management skills
• Excellent verbal and written communication skills
• Ability to handle customer queries, follow-ups, and complaints effectively
• Experience with CRM software and MS Office (Excel, Word, Email)
• Data entry and record maintenance accuracy
• Coordination with sales, operations, and internal teams
• Problem-solving and conflict resolution skills
• Time management and multitasking abilities
• Professional attitude with a customer-focused approach
• Basic understanding of sales processes and customer lifecycle

Roles and Responsibilty:

• Manage and maintain strong relationships with existing and new customers
• Handle customer inquiries, complaints, and service requests in a timely manner
• Update and maintain customer records accurately in the CRM system
• Coordinate with sales, production, and logistics teams for smooth order processing
• Follow up with customers
• Prepare daily and monthly CRM reports as required by management
• Ensure high levels of customer satisfaction and service quality
• Identify customer needs and escalate issues to the concerned department when required
• Support sales and management teams with customer-related data and insights

Skills Required