Job Description

CRM Executive



Salary: ₹20,000 - ₹25,000 per month

Key Skill :

Strong customer relationship management skills Excellent verbal and written communication skills Ability to handle customer queries, follow-ups, and complaints effectively Experience with CRM software and MS Office (Excel, Word, Email) Data entry and record maintenance accuracy Coordination with sales, operations, and internal teams Problem-solving and conflict resolution skills Time management and multitasking abilities Professional attitude with a customer-focused approach Basic understanding of sales processes and customer lifecycle

Roles and Responsibilty:

Manage and maintain strong relationships with existing and new customers Handle customer inquiries, complaints, and service requests in a timely manner Update and maintain customer records accurately in the CRM system Coordinate with sales, production, and logistics teams for smooth order processing Follow up with customers Prepare daily and monthly CRM reports as required by management Ensure high levels of customer satisfaction and service quality Identify customer needs and escalate issues to the concerned department when required * Support sales and management teams with customer-related data and insights