Job Description

Job Summary

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We are seeking a highly organized and customer-focused CRM Executive/Manager to manage customer relationships, streamline the sales process, and ensure a high-quality experience for our clients from inquiry to possession. The ideal candidate should have experience in real estate CRM systems, excellent communication skills, and a proactive attitude.

Key Responsibilities

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Manage and maintain the CRM system (e.g., Salesforce, Zoho, HubSpot, etc.). Capture and update client information, track interactions, and monitor sales pipelines. Ensure timely follow-ups with leads, prospects, and existing clients. Coordinate between sales, marketing, legal, and post-sales teams to ensure seamless customer service. Schedule site visits and maintain proper records of customer interactions. Send regular updates to customers regarding project progress, documentation, and payments. Handle customer queries, concerns, and grievances with professionalism and escalate when necessary. Prepare MIS reports, sales dashboards, and client feedback analysis for management. Support post-sales activities including documentation, agreements, registration, and possession handover. Maintain high customer satisfaction and encourage referrals and repeat sales.

Requirements

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Bachelor's degree in Business Administration, Marketing, or a related field. 2-5 years of experience in a CRM role, preferably in real estate. Knowledge of CRM software and sales pipeline management. Strong verbal and written communication skills. Customer-oriented with excellent interpersonal skills. Ability to multitask and manage time effectively. Proficient in MS Office (Word, Excel, PowerPoint).

Preferred Skills

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Familiarity with real estate processes and regulations. Experience handling residential or commercial property clients. Knowledge of RERA and compliance documents handling.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person