Job Description

We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing

function as we scale nationally. You'll be the face of our company to our most important dealers,

distributors, and partners -- and the internal escalation head for any customer-facing issues.

You'll managing our team of Customer Relationship Managers (CRMs), own key accounts, and help

structure this function into a scalable, efficient, and revenue-positive engine.

At present, most customer engagement happens through dedicated WhatsApp groups, but over the

next 3-6 months, we will be rolling out customer-facing digital portals to streamline processes,

access, and support. You will help shape and guide this transformation.

1-6 years of experience in client servicing, account management, or CRM
Prior experience in managing client teams at a growing company, SME, or family
business (preferred)

Strong Hindi + English communication required -- must be articulate and professional
Emotionally mature and capable of balancing urgency with empathy
Not afraid to be hands-on, pick up the phone, or lead from the front
Excited by the idea of building something new, not just maintaining what exists
Familiar with the distribution, building materials, or B2B servicing space (preferred)
Job Types: Full-time, Permanent

Work Location: In person