Job Description

About the Company:

We are a reputed jewellery manufacturing company based in Surat with a strong presence in the international market. We specialize in high-quality diamond and gold jewellery catering to clients across the globe, including a significant customer base in the United States. As part of our global expansion, we are looking for a dynamic

female CRM Executive

to manage and support our US clients during their business hours.

Job Summary:

The CRM Executive will be responsible for managing customer relationships with our US-based clients, ensuring high customer satisfaction and timely communication. The candidate must be fluent in English, confident in handling customer queries, and comfortable working during the US time zone.

Key Responsibilities:

Serve as the primary point of contact for US-based customers via email, phone, and chat during US business hours. Handle order inquiries, follow-ups, shipment tracking, and after-sales service efficiently. Maintain and update customer records in CRM software and ensure data accuracy. Build long-term relationships with clients through regular communication and personalized service. Coordinate with internal departments like production, design, logistics, and accounts to fulfill customer requirements. Address customer complaints and resolve issues in a timely and professional manner. Collect customer feedback and suggest improvements in services and products. Prepare daily/weekly reports on client interactions, issues resolved, and pending actions. Support marketing and sales efforts by sharing updates on new collections, promotions, and events.

Requirements:

Graduate in any discipline; additional qualifications in communication, customer service, or business management is a plus. 2-5 years of experience in customer service/CRM, preferably with international or US-based clients. Excellent verbal and written communication skills in English. Proficient in using CRM tools, MS Office, and communication platforms like Zoom, WhatsApp Business, etc. Strong interpersonal and problem-solving skills. Ability to work independently during night shifts and manage time effectively. Prior experience in the jewellery or luxury goods industry will be an added advantage.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 8866371274