Job Description

Job Title:

CRM Trainee

Location:

Mumbai

Experience:

0-1 Year (Freshers Welcome)

Employment Type:

Full-Time | On-site

About the Role

We are seeking an enthusiastic

CRM Trainee

to join our growing Customer Relationship team in Mumbai. This entry-level role is ideal for candidates passionate about building strong client relationships and learning the fundamentals of CRM systems. You will play a key role in maintaining accurate customer data, supporting communication processes, and ensuring a smooth customer experience across all touchpoints.

Key Responsibilities

Manage and regularly update customer records in the CRM database. Support sales and marketing teams in lead tracking and pipeline management. Communicate effectively with customers via calls, emails, and chat to resolve queries. Generate and maintain daily/weekly/monthly MIS reports and dashboards. Collaborate with cross-functional teams to address client concerns promptly. Analyze customer insights and suggest improvements for engagement and retention. Participate in CRM campaigns, feedback collection, and loyalty programs.

Skills & Qualifications

Bachelor's degree in Marketing, Commerce, Business Administration, or any related discipline. Excellent communication and coordination skills. Proficiency in MS Excel and comfort with managing data. High attention to detail and time management abilities. Eagerness to learn CRM platforms like Salesforce, Zoho, or HubSpot. Positive attitude with the ability to adapt and multitask in a fast-moving environment.

Preferred Skills

Basic knowledge of customer service or CRM operations. Familiarity with lead generation or sales support processes. Prior internship or training experience in sales, customer service, or marketing is advantageous.

Why Work With Us

Hands-on training with leading CRM tools and real-world client data. Guidance and mentorship from experienced professionals. A platform to build your career in CRM and customer engagement. Friendly, collaborative, and growth-oriented work culture.
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person