Job Description

Job Title:

CRM Trainee (Female Candidates Only)

Location:

Bhubaneswar, Odisha

Company:

Swain Aluminium Private Limited

Employment Type:

Full-Time, Permanent

Salary Range:

?12,000 - ?15,000 per month

Job Summary:

We are seeking a proactive and enthusiastic

female candidate

to join our team as a

CRM Trainee

. This position offers a unique opportunity to gain hands-on experience in customer relationship management, sales support, and marketing coordination within the aluminum manufacturing sector. Ideal for individuals with

0-1 years of experience in customer service

or fresh graduates eager to learn and grow.

Key Responsibilities:

Customer Support & Communication

Interact with customers via phone, email, and messaging platforms Provide product and service-related information Address and resolve customer queries and issues promptly
CRM System Maintenance

Update and manage customer information in the CRM software Ensure data accuracy and organization across all platforms
Reporting & Analysis

Assist in preparing CRM reports and data summaries Monitor customer interactions and analyze trends for service improvement
Sales & Marketing Coordination

Support the sales team in follow-ups, lead tracking, and documentation Help execute marketing campaigns and outreach activities
Customer Relationship Management

Build and maintain strong customer relationships Gather and report customer feedback for continuous improvement
Training & Development

Participate in training sessions to develop CRM skills Stay up to date with industry trends and CRM tools

Qualifications & Requirements:

Education:

Bachelor's degree in Business Administration, Marketing, or a related field

Experience:

0-1 years

of experience in customer service, CRM, or a related field Freshers with strong communication and organizational skills are welcome

Language Skills:

Fluency in

Telugu, Hindi, English, and Odia

is essential

Technical Skills:

Familiarity with CRM software and MS Office (Word, Excel, Outlook) Ability to multitask, prioritize, and manage time effectively

Other Requirements:

Only female candidates will be considered for this role
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person

Application Deadline: 30/04/2025