Job Description

A Customer Relationship Executive (CRE) job description typically outlines the role of a professional who builds and maintains relationships with customers, addressing inquiries, resolving issues, and providing excellent service. They act as a bridge between customers and the company, ensuring a positive customer experience. Key responsibilities include proactively engaging with customers, understanding their needs, and providing solutions. Here's a more detailed breakdown of a CRE job description:Key Responsibilities:

Customer Interaction:

Handling customer inquiries, complaints, and feedback through various channels (phone, email, chat).

Problem Solving:

Identifying and resolving customer issues efficiently and effectively.

Relationship Building:

Developing and maintaining strong relationships with customers to foster loyalty and satisfaction.

Information Gathering:

Understanding customer needs and preferences to better serve their requirements.

Documentation:

Keeping accurate records of customer interactions and transactions.

Data Management:

Maintaining and updating customer information in databases.

Sales and Lead Generation:

Converting customer interactions into new business leads.

Service Excellence:

Ensuring prompt, polite, and professional service delivery.

Following Procedures:

Adhering to company policies and procedures related to customer service.

Teamwork:

Collaborating with other teams (sales, marketing, etc.) to provide a seamless customer experience.

Performance Tracking:

Meeting individual and team targets related to customer satisfaction and lead generation.
Skills and Qualifications:

Communication Skills:

Excellent verbal and written communication skills are crucial for effective customer interaction.

Problem-Solving Skills:

Ability to identify and resolve customer issues effectively.

Relationship Management Skills:

Ability to build and maintain strong relationships with customers.

Customer Service Orientation:

A genuine desire to provide excellent customer service.

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Data Entry and Management:

Proficiency in using CRM systems and other relevant software.

Technical Skills:

Depending on the industry, technical skills related to the products or services may be required.

Adaptability:

Ability to learn and adapt to new situations and technologies.

Time Management:

Ability to manage time effectively and meet deadlines.
Job Type: Full-time

Pay: Up to ?20,000.00 per month

Benefits:

Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Jagdalpur, Chhattisgarh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person