Job Description

Job Summary:

We are looking for a dynamic and confident

CRM Executive / Tele Caller

to handle inbound and outbound calls, manage customer data, follow up with leads, and maintain strong relationships with prospective and existing customers.

Key Responsibilities:

Make outbound calls to prospective customers/leads generated by the company Handle inbound calls and respond to customer inquiries professionally Explain company products/services clearly and effectively Maintain and update customer data in CRM software regularly Follow up with interested candidates/customers for conversion Schedule appointments or counseling sessions when required Achieve daily/weekly/monthly call and conversion targets Coordinate with sales, academic counselors, or center managers Handle customer complaints and provide proper resolution or escalation Prepare daily call reports and lead status updates

Required Skills & Qualifications:

Minimum

12th pass / Graduate

(any stream) Experience in

tele calling / CRM / customer support

preferred Good communication skills in

Hindi & English

(regional language added advantage) Basic computer knowledge (MS Excel, CRM software) Strong convincing and follow-up skills Ability to work under targets and pressure Polite, patient, and customer-oriented approach

Experience:

0-2 years

(Freshers can also apply)

Salary & Benefits:

Fixed salary + performance-based incentives PF / ESIC (as per company policy) Growth opportunities within the organization
Job Types: Full-time, Permanent

Work Location: In person