To ensure the effective and seamless use of the CRM software across all branches by providing backend support, coordinating issue resolution with vendors, guiding internal users, and maintaining regular communication with customers and internal teams.
Bachelor's degree in IT / Computer Science / Business Administration or related field
1-3 years of experience in CRM or software support roles
Familiarity with any standard CRM platform (Zoho, Salesforce, Microsoft Dynamics, etc.) is a plus
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