Job Description

Key Responsibilities:

? Order Management: Handle and process diagnostic test orders placed by partners and direct customers with accuracy and efficiency.

? Customer Communication: Make timely outbound calls to customers to confirm order details and provide necessary information regarding their booking.

? Special Instructions: Clearly communicate special instructions to customers to ensure they are prepared for their tests.

? Prescription Interpretation: Read and interpret medical prescriptions to identify and schedule appropriate tests or services.

? TRF Registration: Accurately register Test Requisition Forms (TRFs) as part of the booking and documentation process.

? Client and Doctor Interaction: Communicate professionally with partnered clients and doctors to coordinate bookings and resolve any order-related queries.

? Escalation Handling: Address and resolve customer escalations related to order bookings in a prompt and empathetic manner.

? Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately.

Required Skills and Qualifications:

? Excellent verbal and written communication skills

? Ability to read and interpret prescriptions and medical documents

? Customer-first mindset with strong problem-solving abilities

? Organizational and time management skills

? Basic knowledge of diagnostic services and TRFs is preferred

? Experience with CRM or order management systems is a plus

? Prior experience in healthcare, diagnostics, or medical coordination is an advantage

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

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