Job Description

Position Overview: The Customer Relationship Manager will be responsible for:

Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly. Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations. Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded. Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement.
Qualifications:

Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets. Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous. Technical Skills: Proficiency in CRM software and Microsoft Office Suite. Communication Skills: Exceptional interpersonal and communication abilities. Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues. Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients.
Benefits:

Competitive compensation package commensurate with experience. Opportunity to work in a dynamic and collaborative environment. Professional growth and development opportunities.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Do you have experience in Product based company? If yes, how many years? Current & Expected CTC? Notice Period (In days)? How fluent are you in Spanish ?
Experience:

Customer relationship management: 1 year (Required)
Language:

Spanish (Required)
Work Location: In person