Job Description

As a Customer Relation Manager, you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention.

CRM activities planning for the current year in terms of Budget, activities and resources. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs' and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Coordinate with MB India CRM team and after sales marketing team for CSI surveys. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources.
Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Automobile: 4 years (Preferred) Customer service: 4 years (Preferred)
Language:

English (Required)
Location:

Jalandhar, Punjab (Required)
Work Location: In person

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