Job Description

Job Title:

CRM Service Executive

Location:

Raipur

Salary Range:

Up to ₹20,000 per month

Key Responsibilities:

Handle customer queries, complaints, and service requests through calls, emails, and in-person interactions Maintain and update customer records in CRM software Coordinate with internal teams to ensure timely resolution of customer issues Track, monitor, and follow up on service requests to ensure customer satisfaction Prepare reports on customer feedback, service performance, and complaint resolution Support in developing customer retention and engagement initiatives Ensure high levels of professionalism and customer service standards

Requirements:

Graduate in any discipline (MBA preferred but not mandatory) 1-3 years of experience in customer service/CRM role (fresher with good communication skills can also apply) Strong communication and interpersonal skills Basic knowledge of CRM tools/software will be an advantage Ability to handle pressure and resolve issues effectively
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person