Job Description

Job Title:

Customer Relationship Manager - Loyalty & Referral

Location:

Andheri / Thane, Mumbai

Job Type:

Full-time | Work from Office | 6 days/week (Mon/Tue off)

About the Role:

This role focuses on managing

customer relationships, referral programs, and loyalty engagement

to drive repeat business and brand advocacy.

Key Responsibilities:

Engage with existing customers and communities to

generate referrals and repeat business

. Conduct

on-ground events, activations, and customer meets

across Mumbai. Build strong relationships with customers, vendors, and partners. Work closely with

sales and marketing teams

to run referral and loyalty campaigns. Track program performance and achieve monthly targets.

Who We're Looking For:

3+ years

of experience in

Sales, Customer Relations, Loyalty/Referral Programs, or Customer Engagement

. Background in

Interiors, Real Estate, Hospitality, BFSI, Lifestyle, or EdTech (B2B/B2C)

preferred.

Confident, well-spoken, and good with people

(especially HNIs). Comfortable with

travel across Mumbai

and

weekend work (Mon/Tue off)

.
Job Types: Full-time, Permanent

Pay: ?50,704.13 - ?75,453.38 per month

Benefits:

Cell phone reimbursement Commuter assistance Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

What is your current location? This role requires travel across Mumbai. Are you open to field visits and client meetings? Are you comfortable working on weekends (Monday/Tuesday off)? What is your current monthly salary (in INR)? What is your expected monthly salary (in INR)? What is your notice period?
Education:

Bachelor's (Required)
Experience:

Sales / Relationship Management / Customer Engagement?: 3 years (Required) referral or loyalty programs?: 3 years (Required)
Language:

English (Required)
Work Location: In person