Job Description

About the Role

We are looking for a detail-driven and communication-focused, sales experienced, professional to manage the complete CRM workflow for admissions related to our

JEE and NEET preparation programs

.
This role combines

lead handling and first-level counselling

, ensuring parents receive clear and accurate information and experience a seamless journey from first enquiry to enrollment.

Key Responsibilities

Manage, track, and prioritize all incoming leads from

Meta Ads, Google Ads, WhatsApp, Website enquiries

, and other sources. Act as the

first point of contact

for all new leads -- respond within

1 hour

and conduct the

first counselling call with parents

. Provide clear and structured program information including syllabus, teaching methodology, faculty, schedules, fee structure, and admission process. Allocate leads to the respective team members after initial interaction and ensure timely follow-ups are completed. Monitor and report CRM metrics such as: Lead source performance Response time compliance Counselling-to-follow-up status Conversion funnel progress Parent engagement trends Execute communication and drip campaigns across

WhatsApp Business, email, SMS, and call channels

to maximize conversions. Maintain

data hygiene, accuracy, and standardization

within the CRM -- ensuring all records are complete and actionable. Identify bottlenecks in the lead journey and coordinate with internal teams to reduce delays and drop-offs. Ensure all communications follow ethical standards, compliance regulations, and data privacy guidelines.

Skills & Competencies

Excellent verbal communication and active listening Customer-first mindset with empathy and confidence Process-oriented work ethic with strong follow-through Data accuracy and CRM reporting proficiency Ability to multitask and maintain responsiveness Proficient in English, Kannada and Hindi languages Pro in Sales, prior experience in sales is a plus
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Work Location: Remote