Job Description

Implement customer life cycle communication to increase customer retention. Discuss with respective HODs' develop an action plan for CSI improvement at the dealership. Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc). Capture customer feedback post-delivery through feedback form and analyse the customer feedback. Develop counter measure to eliminate negative feedback from customers in future Regular updating of Customer Data in software. Provide feedback to sales department on customer complaints or any other issues that may affect customer satisfaction. Implement Complaint Management process as defined by MB India . Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints. Implement action plan to minimise complaints and reduce complaint resolution time. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who has raised complaints.

Share your resume @ 9878941946

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund
Education:

Bachelor's (Required)
Experience:

Automobile: 3 years (Required) Customer service: 5 years (Preferred) CRM: 4 years (Preferred)
Language:

English (Preferred)
Location:

Chandigarh, Chandigarh (Preferred)
Work Location: In person