Job Description

Job Title

: CRM Executive / CRM - Real Estate

Location

: Mohali, Punjab

Department

: Customer Relationship Management / Sales Support

Industry

: Real Estate - Residential

Sales Responsibilities

:

Lead Management

: Handle inbound and outbound sales inquiries from various channels (walk-ins, online portals, references).

Client Meetings & Site Visits

: Arrange and conduct property site visits; explain project features, pricing, and amenities.

Pitching & Conversion

: Present projects effectively and close deals through strong sales communication and negotiation skills.

Follow-up & Pipeline Building

: Regular follow-up with prospects to maintain a healthy pipeline of potential buyers.

Target Achievement

: Meet or exceed monthly/quarterly booking targets.

Market Intelligence

: Stay updated on competitors' offerings, pricing, and trends to improve pitching strategy.

Sales Reporting

: Prepare and maintain daily/weekly/monthly MIS reports for management review.

CRM Responsibilities

:

Post-Sales Client Handling

: Serve as a single point of contact for customers after booking.

Payment Collection & Follow-up

: Ensure timely collection of payments as per the payment schedule.

Documentation & Compliance

: Assist in preparing Allotment Letters, Builder Buyer Agreements, and Sale Deeds. Coordinate with legal and finance teams.

Customer Queries & Grievance Handling

: Resolve issues related to bookings, payments, documents, delays, etc., with a customer-first approach.

Construction Updates

: Communicate progress updates regularly and coordinate possession timelines.

CRM Software Management

: Update client information in CRM software (e.g., Salesforce, Zoho, or ERP tools).

Possession Coordination

: Ensure a smooth handover process by organizing possession documents, final payments, and key handover.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Experience:

Real estate sales: 2 years (Required)
Work Location: In person