Job Description

Job Summary:

The Customer Relationship Manager (CRM) in Real Estate is responsible for managing client interactions, ensuring customer satisfaction, and building long-term relationships. This role involves handling inquiries, assisting in property transactions, and enhancing the overall customer experience through effective communication and personalized service.

Key Responsibilities:1. Client Relationship Management:

Serve as the primary point of contact for new and existing clients. Build and maintain strong relationships with homebuyers, investors, and tenants. Provide timely updates on property availability, pricing, and market trends.

2. Sales & Lead Management:

Track and follow up on leads to convert prospects into customers. Manage CRM software to maintain detailed client records and communication history. Collaborate with the sales team to close deals and improve conversion rates.

3. Customer Support & Issue Resolution:

Address client concerns, resolve issues, and ensure a smooth property-buying process. Assist clients with documentation, financing options, and legal formalities. Follow up after sales or rentals to ensure customer satisfaction.

4. Market Research & Client Insights:

Analyze client preferences, feedback, and purchasing behavior to improve services. Monitor real estate trends to provide relevant advice to clients. Suggest improvements in marketing strategies based on customer insights.

5. Brand Representation & Client Engagement:

Represent the company at real estate events, property exhibitions, and networking sessions. Organize site visits and property tours for potential buyers. Develop and implement loyalty programs to enhance customer retention.

Qualifications & Experience:

Education:

Bachelor's degree in Business Administration, Marketing, or a related field.

Experience:

3+ years in customer relationship management, real estate sales, or client servicing.

Skills:

Excellent communication, negotiation, and interpersonal skills. Strong knowledge of real estate market trends and legal procedures. Proficiency in CRM software and Microsoft Office. Ability to handle high-value clients and provide premium service.

Preferred Qualifications:

Experience in luxury real estate or property management. Understanding of real estate laws, financing options, and contracts. Ability to work in a target-driven environment.
Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person