Job Description

Job Summary:

We are seeking an experienced Senior IT Executive to manage and maintain our IT Operations, with a focus on CRM systems, PBX (Private Branch Exchange), and other critical IT operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in supporting IT environments in a fast-paced EdTech industry.

Key Responsibilities:

1.

CRM Management

? Oversee the deployment, configuration, and ongoing maintenance of CRM platforms.
? Collaborate with cross-functional teams to ensure seamless CRM integration with other business applications.
? Provide user training and support for CRM-related issues.
? Develop reports and dashboards for performance tracking and analytics.

2.

PBX System Management

? Manage, maintain, and troubleshoot PBX systems to ensure high availability and quality of service.
? Implement and configure VoIP systems as needed.
? Monitor call logs, performance metrics, and resolve telephony issues promptly.

3.

IT Operations

? Oversee day-to-day IT operations, including hardware, software, and network support.
? Provide technical support for internal teams and handle escalations effectively.

4.

Vendor & Service Management

? Coordinate with external vendors for hardware and software procurement, maintenance, and support services.
? Evaluate third-party solutions and recommend improvements for IT systems and processes.

5.

Security & Compliance

? Ensure adherence to IT security protocols and industry standards.
? Conduct periodic audits of IT systems to identify vulnerabilities and implement necessary controls.

6.

Documentation & Reporting

? Maintain detailed documentation of IT processes, configurations, and incident reports.
? Prepare regular status reports for the management team.

Required Skills & Qualifications:

? Bachelor's degree in Information Technology, Computer Science, or a related field.
? 1-3 years of experience in IT operations, preferably in the EdTech industry.
? Strong experience in managing CRM systems (e.g., Salesforce, Zoho, HubSpot).
? Hands-on experience with PBX and VoIP systems.
? Proficient in troubleshooting hardware, software, and network issues.
? Knowledge of IT security best practices and data protection regulations.
? Excellent communication, analytical, and problem-solving skills.
? Ability to manage multiple tasks and work under pressure.

Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?500,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person