Job Description

2 - 4 Years
1 Opening
Bengaluru, Kolkata

Role description

About the Job

:

We're seeking a proactive and detail-oriented CRM Platform Specialist (Associate) to join our CRM team within the Experience & Platform group. In this role, you'll work closely with our CRM Technical Manager to configure and maintain our enterprise Dynamics 365 Sales platform--while also gaining hands-on experience with Power Automate and Power Apps to design automation and workflow solutions.



This is an ideal position for someone early in their CRM career with a foundation in Dynamics 365 Sales (or similar CRM platforms) who wants to grow into a more technical role involving system configuration, process automation, and app development. You'll be part of a dynamic technology ecosystem that includes Marketo, Seismic, LinkedIn Sales Navigator, DQ Global, and Azure Synapse, giving you broad exposure to modern go-to-market technology.



Strong communication skills are essential--you'll be working closely with technical and non-technical teams to translate business needs into solutions, explain changes clearly, and document processes effectively. The ideal candidate is client-focused and committed to delivering value.

Your Day-to-Day May Include:

Working under the guidance of the CRM Technical Manager you will:


Implement Platform Changes - Configure fields, forms, views, dashboards, workflows, and business rules in Dynamics 365 Sales

Develop Automation Solutions - Assist in building and maintaining flows in Power Automate to streamline CRM and business processes

Support App Development - Contribute to simple Power Apps solutions that extend CRM functionality or automate common tasks

Assist in System Enhancements - Test, validate, and roll out new CRM features, integrations, and platform updates

Perform Unit & QA Testing - Help design, execute, and document unit tests and QA test cycles for new configurations, integrations, and automations

Write and Maintain Test Scripts - Create clear, reusable test scripts for ongoing QA processes

Monitor System Health - Track performance, integrations, and data syncs with connected GTM tools

Assist in User Enablement - Manage user setup, permissions, and role assignments

Troubleshoot & Resolve Issues - Work on support tickets, document fixes, and escalate technical problems as needed

Document Technical Changes - Maintain configuration logs, automation documentation, and process guide

Collaborate cross-functionally to troubleshoot user issues and ensure data integrity across systems

Contribute to platform audits and usage reviews to improve CRM adoption and effectiveness

You Have the Following Technical Skills and Qualifications:

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Education & Experience

Bachelor's degree in Information Systems, Business Technology, or related field

1-3 years of experience supporting or configuring a CRM (

Dynamics 365 Sales

preferred)


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Technical Skills

Basic configuration knowledge of Dynamics 365 Sales (fields, forms, workflows, dashboards)

Foundational experience with

Power Automate

(building simple flows)

Exposure to

Power Apps

development or willingness to learn

Familiarity with

unit testing and QA processes

Experience writing

test scripts

for system changes or automations

Understanding of CRM entities (accounts, contacts, leads, opportunities) and their relationships

Experience with

Excel

for data manipulation and cleanup

Experience in SQL or FetchXML

Exposure to marketing automation platforms a plus

Basic understanding of data management and reporting tools


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Core Competencies

Strong written and verbal communication skills

to work effectively with both technical and non-technical teams

Attention to detail and commitment to accuracy

Ability to follow technical instructions and document processes clearly

Comfortable working in an Agile environment with shifting priorities

Eager to expand skills into automation, app development, and structured testing

Demonstrates a user-first mindset in CRM design and delivery

About Grant Thornton INDUS

'Grant Thornton INDUS' comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn't just what we do - it's how we do it. We support and enable the firm's purpose of making business more personal and building trust into every result. We're collaborators - obsessed with quality and ready for anything - who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton's access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India - Bengaluru and Kolkata