Job Description

Job Title:

CRM Executive - Payment Follow-ups (Female)

Location:

Delhi (Best Roadways Ltd - Head Office)

Department:

Accounts / Customer Relationship Management

Reporting To:

Finance Head / Senior Manager - Collections

Employment Type:

Full-Time (On-site)

Position Overview:

We are looking for a proactive and well-spoken

female CRM Executive

to handle

client coordination and payment follow-ups

. The ideal candidate will be responsible for maintaining strong client relationships, ensuring timely collection of dues, and providing excellent support to customers while maintaining professionalism and accuracy in documentation.

Key Responsibilities:

Payment Follow-ups:

Regularly follow up with clients for outstanding payments through calls, emails, and official WhatsApp messages. Coordinate with internal accounts and operations teams to reconcile payments and resolve discrepancies. Maintain and update receivables trackers and client payment status daily.

Client Relationship Management:

Build and maintain strong relationships with client finance and logistics teams. Handle client queries politely and professionally, ensuring prompt resolution. Escalate critical payment delays or disputes to management timely.

Documentation & Reporting:

Prepare and share weekly reports of pending payments and client communications. Ensure accurate documentation of follow-up conversations and commitments. Assist in sending invoices, debit/credit notes, and payment reminders.

Coordination:

Work closely with the accounts, billing, and operations departments to ensure data consistency. Coordinate with clients for payment proofs, TDS certificates, and any billing clarifications.

Desired Candidate Profile:

Gender:

Female (Preferred due to client communication & coordination nature of the role)

Education:

Graduate (B.Com / BBA / Any relevant field preferred)

Experience:

1-4 years of experience in payment follow-ups, client servicing, or CRM role (preferably in logistics, service, or transport industry).

Skills Required:

Excellent communication and follow-up skills (English & Hindi). Good command over MS Excel and email drafting. Strong organizational skills and attention to detail. Confident, polite, and persuasive in approach.

Key Attributes:

Smart communicator with a pleasant personality. Self-motivated and target-oriented. Reliable and consistent in maintaining follow-up schedules. Ability to manage multiple clients and priorities effectively.

Compensation:

Salary: UPTO RS 30000 Incentives/bonus based on collection performance.

Work Schedule:

Timings:

10 AM - 6:30 PM

Work Days:

Monday to Saturday
Job Type: Full-time

Pay: ?18,000.00 - ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person