Job Description

We are looking for a

CRM Operations - Relationship Manager

to manage post-sales customer relationships on behalf of leading real estate developers. The role is customer-facing and focuses on

payment collections, issue resolution, and continuous customer engagement

throughout the project lifecycle.

The Relationship Manager will act as the

single point of contact

for assigned customers and ensure smooth coordination between customers, developers, and internal teams.

Each Relationship Manager will handle a portfolio of approximately

250 customers

.

Key Responsibilities

Track and manage

customer-wise payment plans

shared by the Developer Send

payment reminders at least 7 days prior

to due dates Follow up with customers to ensure

timely release of payments

Handle customer queries related to

construction updates, project timelines, and payments

Resolve customer complaints and negative feedback within defined timelines Assist customers with

documentation required for flat / commercial unit registration

Maintain consistent customer engagement, including

birthday wishes and milestone communications

Coordinate with internal teams and developers for smooth issue resolution Use

official SIM cards and company-provided mobile devices

for all customer communication Update CRM systems accurately with all customer interactions and payment status

Key Performance Indicators (KPIs)

Payment

collection efficiency

Timely follow-ups and communication adherence Issue resolution

turnaround time (TAT)

Overall

customer satisfaction score

Required Skills & Qualifications

Strong communication and interpersonal skills Experience in

CRM, collections, or post-sales operations

(Real Estate preferred) Ability to manage a large customer base efficiently Problem-solving mindset with a customer-first approach Comfortable working with CRM software and payment tracking systems High level of professionalism and accountability
Job Types: Full-time, Permanent

Pay: ₹17,475.26 - ₹22,100.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Provident Fund
Work Location: In person