Job Description

Job Title:

CRM - Online Sales Coordinator

Experience Required:

Minimum 4 Years

Qualification:

Graduate (MBA preferred but not mandatory)

Location:

Theatre Road, Shakespeare Sarani, Kolkata -

PIN Code: 700017

Salary Range:

25,000 -
30,000 per month (Negotiable as per experience and company norms)

Working Hours:

10:50 AM - 7:00 PM

Working Days:

6 Days a Week

Leaves:

1 Paid Leave per Month (12 Paid Leaves Annually); National Holidays Off as per calendar

Job Role & Responsibilities:

Handle customer communication via phone, WhatsApp, and Instagram Coordinate internally with teams post order confirmation to ensure accurate and timely delivery Follow up with clients for payments and delivery status updates Retarget and re-engage past customers through follow-ups and offers Respond to customer queries on Instagram and convert leads into sales Provide a high level of customer service, especially with English-speaking and corporate clients Maintain and update records using Google Sheets and internal CRM tools Use Google Forms and Excel to track data, generate reports, and manage follow-ups

Candidate Profile:

Pleasant and professional communication skills with a customer-centric approach Minimum 4 years of relevant experience in client servicing, CRM, or coordination roles Fluent in English and Hindi (spoken and written) Proficient in Microsoft Excel, Google Sheets, and Google Forms Experience handling online customer interactions, particularly through social platforms Should reside within

45 minutes' commute

to Theatre Road, Shakespeare Sarani, Kolkata - 700017 Well-organized, proactive, and capable of handling multiple tasks independently

Additional Notes:

Preference for candidates with immediate or short notice availability Full-time, in-office role (no remote work option) Experience in fashion, lifestyle, or e-commerce sectors is a plus
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

can you travel to shakespeare sarani , kolkata are you ok with salary - 20-25k are you fluent,clear in english communication are you a keen social media handler do you have minimum 4yrs of experience in client co-ordination
do you have a pleasing way of speaking can you handle google sheets and forms

Work Location: In person

Speak with the employer

+91 6291184458