Job Description

Job Summary

We are looking for a detail-oriented

CRM + MIS Executive

with at least 1 year of experience to manage customer data, generate reports, and support business operations through accurate data analysis and reporting. The candidate should be proficient in CRM systems and MIS reporting to ensure smooth coordination between teams.

Key Responsibilities

CRM Responsibilities:

Manage and update customer data in the CRM system accurately Track customer interactions, follow-ups, and service requests Coordinate with sales, support, and operations teams for CRM-related updates Ensure data accuracy, completeness, and timely updates in the CRM Generate CRM reports related to customer performance, follow-ups, and service status

MIS Responsibilities:

Prepare daily, weekly, and monthly MIS reports Analyze data and share insights with management Maintain records related to attendance, performance, and operations Ensure timely submission of reports with high accuracy Support management with ad-hoc data and reports as required
Required Skills & Qualifications

Minimum 1 year of experience in CRM and MIS roles Good knowledge of CRM tools and MS Excel (VLOOKUP, Pivot Tables, etc.) Strong analytical and reporting skills Good communication and coordination skills Attention to detail and accuracy Ability to meet deadlines and handle multiple tasks
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Experience:

CRM executive: 1 year (Required)
Location:

Rohini, Delhi, Delhi (Preferred)
Work Location: In person