Job Description

We are looking for a skilled and proactive

CRM & MIS Executive

to support client relationship management, data analysis, and inter-departmental coordination. The ideal candidate will bring experience from the

transport, logistics, courier, or supply chain industry

along with strong reporting and analytical abilities.

Experience:

2-5 years in

CRM, MIS reporting, or operations support

roles within the logistics or transport sector

Education:

Graduate from a recognized institution, preferably with a secretarial, commerce, or business administration background

Key Responsibilities

Manage and update

customer data, shipment records, and performance dashboards

through CRM and MIS tools Generate

daily, weekly, and monthly reports

for management review and operational tracking Follow up with branches, operations teams, and clients to ensure timely completion of deliverables Support

service performance analysis, cost tracking, and customer satisfaction metrics

Assist management with data-driven insights for decision-making and process improvement Maintain

accurate communication logs, documentation, and Excel-based reports

Core Skills & Requirements

Proficiency in

MS Office (Excel, Word, Outlook)

and

Google Workspace (Sheets, Docs, Forms)

Strong

customer service orientation

and follow-up discipline Excellent

verbal and written communication

in English or Hindi Knowledge of

data management, CRM tools, and operations coordination

Strong analytical mindset with attention to detail

Preferred Skills

Experience in

transport logistics, supply chain support, or courier operations

Good organizational, interpersonal, and time management skills Ability to handle multiple priorities and meet strict deadlines Collaborative approach with cross-functional teams

Personal Qualities

Highly organized and detail-focused Proactive, self-motivated, and dependable Discreet and ethical in handling sensitive information Calm under operational pressure Positive attitude with a strong sense of accountability
Job Type: Full-time

Pay: Up to ₹18,000.00 per month

Work Location: In person