Technical documentations pertains to BBA, TPT, Agreements like Property Transfer, Sales/ Re-Sale, Project Finance and Coordination with Bankers & Financial Institutions
Excellence in
Customer Relations Procedures, Systems and eccentricity
to ensure smooth transition in clients queries and Solutions.
Ensure
timely Demand Raising for Payments, Collections and coordination with the stakeholders.
Excellence in Coordination with
Clients, Stakeholders and Banking -Financial Institutions
End to End spectrums of Post Sales Services, Custodian of CRM Systems and Processes
Oversee and manage
Customer Records, Demand Generations, Collections & ensure fund flows.
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
Maintain
Financial Accounts by Processing customer adjustments.
Prepares product or service reports by
collecting and analysing customer information.
Excellent
Customer Handling and Customer Relations Management.
Post Sales activity management and ensuring the Zero-defect function as per laid down policies and systems
Close coordination with
Senior Management and Stakeholders
Leadership Skill and ability to the manage Front End, Back End and ERP Team.
Follow up with the Customers and Channel partners on case-to-case basis.
Closure of email queries within stipulated TAT.
Excellent Communication and interpersonal skills
Preferred candidate profile:
Shall have
10+Yrs of Exp in CRM-Front end/ Back End Post Sales Support in Real Estate Development
Be able to manage large Size of Residential, Group Housing /Township and Commercial Projects from launch to Possession and Handover to Clients.
Payment Collections/ dues from clients
Excellent customer service and client relations skills.
Tech Savvy, Sound presentations and interpersonal skills
Job Type: Full-time
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
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