Grover Trade Links Pvt. Ltd. is a trusted and leading authorized dealership of Tata Motors Ltd., committed to excellence in automotive sales and service. With a strong customer-centric approach, we aim to deliver top-quality service and genuine support to our clients.
Position Overview:
We are looking for a
Customer Relationship Manager (Service)
who will play a pivotal role in maintaining and enhancing customer satisfaction. The candidate will manage customer interactions, feedback, and service reminders, ensuring all customers receive exceptional service experiences.
Key Responsibilities:
Act as a point of contact for customer inquiries and issues related to service
Monitor Customer Satisfaction Index (CSI) and implement improvement actions
Coordinate with service advisors to ensure service quality
Ensure follow-up on pending customer issues and ensure timely resolution
Maintain and strengthen relationships with existing clients
Requirements:
Experience:
2-4 years in customer relationship management, preferably in the automobile industry
Education:
Graduation in any stream (MBA in Marketing or related fields preferred)
Skills:
Excellent communication and interpersonal skills
Customer-focused with a keen eye for detail
Strong problem-solving and multitasking abilities
What We Offer:
Competitive salary and
A dynamic work environment and growth opportunities
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Ability to commute/relocate:
C B Ganj, Bareilly, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
CRM: 2 years (Required)
Work Location: In person
Speak with the employer
+91 7088119811
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