Job Description

Prega World

is looking for a compassionate and organized

Customer Relationship Manager (CRM)

to act as the first point of contact for patients and ensure a smooth, supportive, and trustworthy experience throughout their fertility journey. You will be responsible for managing patient queries, guiding them through treatment plans, maintaining consistent communication, and ensuring a high level of patient satisfaction.

Key Responsibilities:

Patient Interaction & Counselling:

Act as the primary point of contact for new and existing patients. Explain treatment processes, pricing, and packages in a simple, empathetic manner. Handle patient queries via phone, email, WhatsApp, and in-person.

Lead Management:

Follow up with potential leads from online campaigns, social media, doctor referrals, and walk-ins. Track patient inquiries using CRM software and ensure timely follow-ups. Convert leads into consultations and procedures.

Relationship Building:

Build trust and maintain long-term relationships with patients. Ensure consistent communication and emotional support to patients during their fertility journey.

Coordination:

Coordinate appointments between patients and doctors/embryologists. Work closely with clinical and support teams for smooth treatment execution.

Data & Reporting:

Maintain accurate patient records and update CRM tools. Generate daily, weekly, and monthly reports for management review. Track patient satisfaction and suggest improvements.

Feedback & Service Quality:

Collect feedback post-treatment to measure satisfaction and identify areas for improvement. Resolve concerns or escalate them to appropriate departments.

Key Skills & Attributes:

Excellent communication and interpersonal skills (English, Hindi; local language is a plus) Empathetic and patient-centric approach Strong sales and persuasion skills Good knowledge of CRM tools (Leadsquared, Zoho, Salesforce, etc.) Familiarity with IVF processes is an added advantage Ability to handle sensitive and emotional situations with care.

Why Join Prega World?

Opportunity to make a real difference in people's lives A supportive, inclusive, and growth-oriented work environment Competitive salary and performance-based incentives
Job Type: Full-time

Pay: ?20,000.00 per month

Schedule:

Day shift
Work Location: In person