Job Description

Job Summary

The

CRM Head

will be responsible for

developing and executing strategies

to enhance

customer satisfaction

, improve

retention

, and drive

sales growth

through effective

relationship management

.

The ideal candidate should have a

strong sales background

with a deep understanding of

customer service

,

business development

, and

CRM processes

. This role involves close collaboration with

sales

,

marketing

,

service

, and

operations teams

to ensure a

seamless customer experience

and

long-term business growth

.

Key Duties & Responsibilities

Develop and implement CRM strategies

to improve

customer satisfaction

,

loyalty

, and

retention

.

Lead the CRM team

to ensure timely and efficient

customer communication

and

support

.

Drive sales growth

by analyzing

customer data

and identifying

cross-selling

and

upselling opportunities

. Oversee

end-to-end customer lifecycle management

-- from

onboarding

to

post-sale service

. Coordinate with

sales

and

service teams

to ensure prompt

resolution of customer issues

. Monitor

customer feedback

and implement

process improvements

to enhance the overall

customer experience

. Establish

performance metrics

for CRM initiatives and

track progress

. Prepare regular

reports

on

customer satisfaction

,

sales growth

, and

retention KPIs

. Ensure proper usage and

optimization of CRM software/tools

.

Train and mentor

the CRM team to deliver

excellent service

and maintain

consistent client communication

.

Functional Competencies (Key Skills Required)

Excellent communication skills

(written & verbal) in

English

.

Proficiency in MS Office

(Word, PowerPoint, Excel).

Behavioural Competencies

Strong communication and interpersonal skills

.

Customer orientation

with a

service-driven mindset

.

Analytical thinking

and

data-driven decision-making

ability.

Collaboration and teamwork

.

Initiative and proactiveness

.

Strategic and result-oriented mindset

.

Strong problem-solving skills

.

High integrity and professionalism

.

Adaptability and flexibility

.
Job Types: Full-time, Permanent

Pay: From ?1,100,000.00 per year

Benefits:

Provident Fund
Work Location: In person