Job Description

Job Title:

CRM Manager

Qualification: Graduate

Industry:

Manufacturing

Experience:

3- 5 Year

Gender- Male

Immediate Joining/ 10 Days Notice

Job Summary:

The CRM Manager is responsible for managing customer relationships, CRM systems, and supporting sales, service, and production coordination in a manufacturing environment to improve customer satisfaction and business growth.

Key Responsibilities:

Manage and maintain the CRM system for customers, dealers, and distributors Track sales leads, orders, dispatches, and customer complaints Coordinate with Sales, Production, Dispatch, and Service teams Ensure accurate customer, order, and warranty data in CRM Generate CRM reports for management (sales pipeline, order status, service cases) Improve customer retention and after-sales service process Train users on CRM system and best practices Handle CRM system upgrades and vendor coordination

Skills & Requirements:

Experience with CRM tools (SAP CRM, Salesforce, Zoho, MS Dynamics, etc.) Knowledge of manufacturing sales cycles and order management Strong coordination and communication skills Basic data analysis and reporting skills Team handling experience
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person