Job Description

The Service Quality and CRM Manager oversees daily operations at Dr. Sindhu's Skin Clinic, ensuring a smooth, patient-centric experience. This role focuses on operational efficiency, service quality, and patient engagement, while also supporting brand visibility through basic marketing activities.

Key Responsibilities

Service Excellence & Operations

? Oversee non-clinical operations to ensure efficient, high-quality service delivery.

? Lead, train, and motivate staff to maintain a welcoming and professional environment.

? Resolve patient concerns with empathy and prompt follow-up.

? Monitor patient flow and reduce wait times through coordinated scheduling.

? Coordinate with clinical teams to ensure seamless care delivery.

? Track patient satisfaction and drive continuous service improvements.

Patient Acquisition & Customer Relationship Management (CRM)

? Drive patient acquisition strategies, including local outreach, referrals, and promotional activities.

? Build and maintain strong patient relationships, ensuring repeat visits and long-term loyalty.

? Proactively engage with patients through follow-ups, reminders, and personalized communication.

? Maintain and utilize a patient database/CRM system to track interactions, preferences, and feedback for targeted service and marketing initiatives.

Marketing & Brand Support

? Educate patients on treatments, packages, and promotions to increase awareness and conversions.

? Support basic marketing efforts, including collecting testimonials, managing online reviews, and coordinating local marketing/outreach campaigns.

? Collaborate with marketing teams to implement in-clinic promotions, events, and brand visibility initiatives.

Qualifications & Experience

? Graduate/Postgraduate in Healthcare.

? 3-5 years of experience in customer service or patient-facing roles. Candidates with experience in retail healthcare centers shall be preferred.

? Fluency in Tamil and English is essential.

? Strong communication, team management, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

Current/Last CTC Are you open to relocation to Chennai?
Work Location: In person