: Collect, organize, and manage customer information, including contact details, purchase history, service records, and preferences, to gain comprehensive customer insights.
Service and Lead Management
: Track leads through the service funnel, and collaborate with service teams to use customer data for personalized Service interactions and to meet service targets.
Marketing and Communication
: Work with marketing to develop and implement personalized campaigns based on customer profiles, driving engagement and promoting new products or services.
Customer Service and Support
: Address customer inquiries, feedback, and complaints promptly and effectively across various channels, such as email, phone, and social media.
Customer Satisfaction and Loyalty
: Implement strategies and programs to ensure high levels of customer satisfaction and retention, which encourages repeat business and positive word-of-mouth marketing.
After-Service Support
: Manage customer relationships during the ownership journey, including scheduling service appointments and providing support for ongoing vehicle needs.
Data Analysis
: Analyze customer data to identify trends, opportunities for improvement, and areas for revenue generation.
Internal Collaboration
: Work closely with sales, marketing, and service departments to align strategies and provide a seamless customer experience.
Essential Skills
Communication & Interpersonal Skills:
Adept at building rapport and collaborating effectively with diverse clients and internal teams.
Problem-Solving:
Strong ability to analyze issues and develop effective solutions.
Data Analysis:
Ability to analyze customer data and feedback to derive insights for strategic planning.
Project Management:
Capable of managing multiple priorities and leading initiatives across different departments.
Negotiation:
Skill in reaching mutually beneficial agreements with customers.
Leadership:
Ability to motivate teams, prioritize tasks, and delegate effectively.
Job Type: Full-time
Pay: ?18,000.00 - ?22,000.00 per month
Work Location: In person
Job Type: Full-time
Pay: ?18,000.00 - ?22,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.