Job Description

Key Responsibilities:

CRM System Management:

Setup and Configuration:

Set up and configure the CRM software to meet the specific needs of the real estate company or team.

Data Entry and Maintenance:

Ensure accurate and up-to-date data entry and maintenance of client information, leads, and property listings within the CRM.

Workflow Optimization:

Streamline workflows and processes within the CRM to improve efficiency and productivity.

Reporting and Analytics:

Generate reports and analyze data from the CRM to identify trends, measure performance, and make data-driven decisions.

Client Relationship Management:

Lead Management:

Track and manage leads, nurture them through the sales funnel, and ensure timely follow-up.

Client Communication:

Facilitate effective communication with clients through various channels, including email, phone, and in-person meetings.

Customer Service:

Provide excellent customer service to clients, addressing their inquiries and resolving issues promptly.

Relationship Building:

Build and maintain strong relationships with clients to foster loyalty and repeat business.

Sales Support:

Sales Process Support:

Support the sales team by providing them with the necessary tools and information to close deals.

Sales Forecasting:

Assist in developing sales forecasts and tracking performance against targets.

Marketing Support:

Support marketing efforts by identifying and targeting potential clients.

Back Office Support:

Documentation:

Ensure all documentation pertaining to client bookings is complete, accurate, and compliant.

Payment Processing:

Handle payment receipts, demand letters, and reminders.

Post-Sales Support:

Handle post-sales queries and ensure customer satisfaction.
Skills and Qualifications:

Strong organizational skills:

Ability to manage large amounts of data and information.

Excellent communication skills:

Ability to communicate effectively with clients and team members.

Proficiency in CRM software:

Familiarity with real estate CRM platforms and software.

Problem-solving skills:

Ability to identify and resolve issues effectively.

Attention to detail:

Ability to ensure accuracy and completeness of data.

Sales or customer service experience:

Previous experience in sales or customer service is a plus.
Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

Day shift
Work Location: In person

Application Deadline: 25/03/2025