Job Description

To oversee customer relationship management with a strong focus on

payment collection, customer follow-up, and post-sales support

, ensuring timely recovery of dues while maintaining positive client relationships.

Key Responsibilities:

Payment Collection & Follow-up

Ensure timely collection of payments from clients as per the agreed payment schedule. Monitor outstanding dues and follow up regularly with customers. Coordinate with the finance/accounts team for reconciliation of payments.

Customer Relationship Management

Act as the primary point of contact for customers regarding payments and post-sales services. Address and resolve customer queries, complaints, and concerns related to payments and agreements. Build and maintain long-term relationships to enhance customer satisfaction and trust.

Documentation & Compliance

Ensure proper documentation of payment receipts, agreements, and related records. Monitor compliance with company policies, RERA regulations, and legal requirements.

Reporting & MIS

Prepare and present reports on collection status, overdue accounts, and customer interactions. Highlight high-risk accounts and escalate issues for timely resolution.

Key Skills & Competencies:

Strong experience in

payment collection and customer relationship management

within the

real estate industry

. Excellent communication and negotiation skills. Ability to handle difficult customers with tact and professionalism. Knowledge of

real estate documentation, RERA guidelines, and property agreements

. Proficiency in

MS Office, CRM software, and MIS reporting

. Strong leadership and people management skills.
Job Type: Full-time

Pay: ?50,000.00 - ?75,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person