Job Description

Job Summary:

Responsible for managing post-sales customer relationships, ensuring timely coordination for payments, possession, documentation, and approvals while delivering a smooth customer experience.

Key Responsibilities:

Handle customer calls, messages, and emails; resolve queries related to payments, possession, and agreements. Coordinate with Engineering team for possession-related activities. Generate and follow up on demand letters and payment collections with Accounts team. Resolve payment discrepancies and suspense entries. Coordinate with Legal and Liaisoning teams for agreements and APF matters. Liaise with bankers for APF approvals and loan-related coordination. Manage booked clients, welcome new customers, and support launches/camps. Maintain client records, token lists, and provide weekly CRM updates. Attend review meetings with Site Head, GM, and Management.

Requirements:

6+ years experience in CRM/Post-Sales (Real Estate preferred). Strong communication, coordination, and customer-handling skills. Knowledge of possession, APF, payments, and documentation processes.
Interested candidates can apply on puja.sonawane@engineershorizon.com or contact 7028444713.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From ?50,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person