Job Description

Job Opening: CRM Manager

Company:

KNS Infrastructure

Location:

Bangalore

Experience:

7-9 years

Salary:

?7-9 LPA

Vacancies:

1

Industry:

Real Estate - Residential Plotted Development

About KNS Infrastructure

Founded in 2007,

KNS Infrastructure

is a market leader in residential plotted development in Bangalore. The company is recognized for delivering premium, legally compliant developments approved by

BDA

and

BMRDA

, supported by a foundation of transparency, engineering excellence, and timely delivery.

KNS Infrastructure focuses on:

High-quality plotted residential layouts

Modern amenities and thoughtfully landscaped communities

Environmentally conscious development including rainwater harvesting and green initiatives

Robust engineering practices and superior urban planning

With a team of innovative thinkers and skilled professionals, KNS Infrastructure continues to shape the future of affordable, premium living in Bangalore.

About the Role

KNS Infrastructure is looking for a dynamic and experienced

CRM Manager

to lead customer relationship operations across our residential plotted development projects. The ideal candidate will oversee the complete customer journey--from initial booking through post-sales support until final handover. The role requires an individual with deep real estate CRM knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

This position plays a critical role in

enhancing customer satisfaction, streamlining communication, ensuring compliance, and strengthening long-term customer trust

.

Detailed

1. Customer Relationship Management

Manage the end-to-end customer lifecycle, ensuring a seamless journey from booking, documentation, construction updates, to final possession.

Develop and execute customer engagement strategies that improve satisfaction, retention, and referrals.

Act as the primary point of contact for customers, ensuring timely responses and consistent communication.

2. Post-Sales Operations

Oversee customer onboarding after booking, including agreements, documentation, payment schedules, and welcome kits.

Ensure all post-sales processes--such as registration, khata transfer, and documentation--are completed accurately and on time.

Maintain a strong follow-up mechanism with customers for payments, documentation, and compliance requirements.

3. Communication & Coordination

Liaise with internal teams such as Sales, Legal, Finance, Engineering, and Project Execution to deliver accurate information to customers.

Provide customers with regular project updates, delivery timelines, and milestone achievements.

Organize customer meets, site visits, walkthroughs, and engagement events when required.

4. CRM System & Reporting

Maintain accurate customer records, data, timelines, and status updates in the CRM software.

Generate weekly/monthly reports on customer interactions, conversion status, payment status, and issue resolution.

Identify improvement areas within CRM processes and recommend enhancements.

5. Customer Grievance Handling

Manage customer complaints with empathy, ensuring quick resolution and documentation.

Track common issues and propose solutions to prevent recurrence.

Ensure escalation cases are handled professionally and resolved within defined timelines.

6. Compliance & Quality Assurance

Ensure alignment with company policies, BDA/BMRDA guidelines, and regulatory requirements.

Verify that all customer-facing communication is accurate, updated, and compliant.

Conduct regular audits of customer documents and interactions for quality consistency.

Required Qualifications & Skills

Graduate or Postgraduate

degree in Business Administration, Marketing, Customer Relations, or any relevant field (MBA preferred but not mandatory).

7-9 years of experience in CRM, preferably in

real estate

, plotted development, or residential projects.

Strong understanding of customer lifecycle management and post-sales processes.

Excellent communication, negotiation, and interpersonal skills.

Proficiency in CRM tools, customer management software, and MS Office applications.

Ability to handle multiple customer accounts, prioritize tasks, and meet deadlines.

Customer-first mindset with strong problem-solving and conflict-resolution abilities.

Experience collaborating with cross-functional teams such as Sales, Legal, Finance, and Engineering.

key skills:
Communication

Analytical skills

Time management skills

Experience in data extraction/analysisCollaboration skills

Coordinate sales and marketing teams

Interpersonal communication

Technical skills

Customer service

Detail-oriented

Presentation skills

Analyse and report CRM strategies

Customer feedback

Customer segmentation

Data analysis

Leadership

Project Management

Resolve customer issues

Analysing customer data

Bulk marketing automation

Computer literacy

CRM software

CRM software proficiency

Company Timings :

Office Hours:

9:00 AM - 7:00 PM ( Monday - Saturday )

How to Apply

Interested candidates may send their updated CV to

ravi@nexlance.co.in

with the subject line:

Application for CRM Manager - KNS Infrastructure

Job Type: Full-time

Pay: ?700,000.00 - ?900,000.00 per year

Ability to commute/relocate:

Vijayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Master's (Preferred)
Work Location: In person