to lead our customer relationship operations and ensure a seamless client experience from booking to handover.
Role Overview
The
CRM Manager
will oversee the entire post-sales process, manage the CRM team, and ensure customer satisfaction through proactive communication, coordination, and service delivery.
Key Responsibilities
Lead and manage the CRM team to deliver superior customer service.
Develop and implement CRM strategies to improve customer experience.
Oversee client communication from booking to possession.
Manage documentation, payment schedules, and registration processes.
Coordinate with sales, accounts, and legal teams for customer requirements.
Handle client escalations and ensure timely resolution.
Maintain accurate customer data in CRM systems.
Generate and analyze reports on customer engagement and satisfaction.
Create process improvements for post-sales efficiency.
Desired Candidate Profile
Graduate or postgraduate in Business Administration, Marketing, or related field.
4-8 years of experience
in CRM or customer relations, preferably in
real estate
.
Proven experience in team management and post-sales operations.
Excellent communication, leadership, and problem-solving skills.
Proficient in MS Office and CRM software (real estate CRMs preferred).
Strong attention to detail and a customer-centric approach.
What We Offer
Opportunity to lead CRM operations for a landmark sustainable project.
Collaborative and growth-oriented work environment.
Competitive salary and career development opportunities.
To Apply:
Submit your updated resume at hr@seadrealty.com
Job Type: Full-time
Pay: ₹40,000.25 - ₹50,000.88 per month
Work Location: In person
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