Job Description

Job Title:

CRM Manager - High-Rise Residential Projects

Work Location: [

Kelambakkam/Padur

]

Reporting To:

Director

Key Responsibilities

Be the main contact person for customers after they book their unit

Help customers through the steps like signing agreements, making payments, registration, and getting possession.

Keep customers updated regularly about the project status and next steps.

Work with the Legal, Sales, Projects, and Finance teams to get documents approved and tasks completed on time.

Make sure everything follows RERA rules and project deadlines.

Handle the final handover process - including paperwork, solving issues (if any), and giving the keys.

Do site visits with customers, fix any problems they point out, and make sure everything is ready.

Keep all customer records updated in the CRM system (like Salesforce or Zoho).

Prepare reports and track things like payments, complaint resolutions, and customer feedback.

Quickly solve any customer complaints, requests, or problems.

Take feedback from customers after they get possession and track their satisfaction using scores like NPS or CSAT.

Manage all paperwork like agreements, payment collections, and property registrations.

Work with banks and customers to help with home loans, APF (Approved Project Finance), and NOCs.

Skills & Experience:

5-15 years' experience in CRM roles within high-rise residential construction.

Strong knowledge of RERA, documentation process, and handover protocols.

Excellent in customer communication, problem-solving, and follow-through.

Proficient in CRM tools, Excel, and ERP platforms.

Interested person share me your update resume to

sounderrecruiter@rld.net.in or

whatsapp

to +91 9600021633

Job Type: Full-time

Pay: ?45,000.00 - ?60,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift
Work Location: In person