Job Description

We are seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to join our team at Next Wall, located in Paschim Vihar. The ideal candidate will have prior experience in the building materials industry or related sectors and a strong track record of handling B2B and B2C client relationships. The CRM will be responsible for managing client interactions, ensuring customer satisfaction, and contributing to the company's growth through effective client retention strategies.

Key Responsibilities:

Build and maintain strong relationships with existing and potential clients.

Act as the primary point of contact for client queries, concerns, and support.

Coordinate with internal departments (Sales, Design, Logistics, etc.) to ensure timely order fulfillment and quality service.

Handle customer complaints and provide appropriate solutions promptly.

Maintain a CRM database and track customer interactions, sales conversions, and feedback.

Develop and execute customer engagement strategies to improve client retention and satisfaction.

Understand customer needs and suggest relevant products or services.

Assist the sales team in lead follow-ups and post-sale service.

Prepare regular reports on customer feedback, service issues, and improvement areas.

Requirements:

Graduate in any discipline (MBA preferred).

2-5 years of experience in CRM or client servicing roles, preferably in the building materials, interior design, home decor, or similar industry.

Strong communication, interpersonal, and problem-solving skills.

Proficiency in MS Office and CRM software tools.

Ability to multitask and manage time efficiently.

Customer-oriented attitude with a passion for delivering excellent service.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Commuter assistance
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Experience:

TOTAL: 2 years (Required)
Work Location: In person