Job Description

Location:

Raipur

Industry:

Designer Store / Interior Design / Luxury Retail

Experience Required:

5-10 Years
(Mandatory: Experience in luxury retail, premium lifestyle brands, or design/interior studios)

Reporting To:

Operations Head / Store Manager

Job Summary

We are seeking a highly professional and experienced

CRM Executive/Manager

to manage client relationships and deliver exceptional customer service in a premium design and luxury retail environment. The ideal candidate will possess deep experience in handling high-value clients, managing end-to-end client interactions, and coordinating seamlessly between internal teams to ensure superior service. This role requires excellent communication, strong relationship-building capability, and a service-oriented mindset that aligns with the expectations of luxury clientele.

Key Responsibilities1. Client Relationship Management

Serve as the primary point of contact for clients throughout the pre-sales, sales, project, and post-delivery lifecycle. Build, nurture, and maintain long-term relationships with high-end clients to ensure a premium service experience. Understand client needs, preferences, and expectations to deliver personalized service and solutions.

2. Client Onboarding & Documentation

Manage client onboarding, registration, and documentation processes with accuracy and professionalism. Ensure all client data, project details, invoices, and communication records are updated and properly maintained. Maintain confidentiality and data integrity at all times.

3. Cross-Department Coordination

Liaise with design, sales, procurement, installation, and delivery teams to ensure smooth execution of client requirements. Follow up on project timelines, delivery schedules, and after-sales support. Facilitate internal meetings or discussions to address client needs and expectations.

4. Communication & Follow-Ups

Handle all client communication--calls, emails, messages, and in-person interactions--with clarity and courtesy. Track client interactions, maintain follow-up schedules, and ensure timely responses to client queries. Prepare weekly client updates, meeting notes, and communication summaries for management.

5. Issue Resolution & Escalation Handling

Address client concerns, complaints, and feedback with professionalism and urgency. Identify potential service issues and resolve them proactively. Escalate unresolved matters to management while ensuring clients remain informed and supported.

6. CRM Systems & Reporting

Maintain and update CRM databases with accurate client information, interaction history, and project progress. Generate regular CRM reports, client satisfaction insights, and service performance metrics. Support management with data-driven inputs to improve client experience and service processes.

Skills & Competencies

Excellent verbal and written

communication skills

with a polished and professional demeanor. Strong

interpersonal and relationship-building

abilities, especially with high-value clients. Experience in

luxury retail, design studios, or interior/lifestyle brands is mandatory

. Proficiency in

CRM software

, MS Office (Excel, Word, PowerPoint), and digital communication tools. Strong

coordination, organizational, and time management

skills. Ability to handle pressure, manage multiple clients, and resolve issues efficiently. Problem-solving mindset with attention to detail and client-centric approach. Understanding of

interior design, retail operations, and customer service processes

is an added advantage.

Qualification Requirements

Bachelor's degree in Customer Relations, Business Administration, Marketing, or a related field. Professional certifications in customer relationship management (preferred).
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person