Monitor incoming customer orders in real-time via the order management system.
Track the order progress from placement to delivery.
Identify and escalate delayed, stuck, or canceled orders.
Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment.
Call customers to confirm order details, resolve issues, or update them about delays.
Handle customer complaints related to missing items, delayed deliveries, or incorrect orders.
Coordinate with delivery riders to provide updates on new or pending deliveries.
Job Type: Full-time
Schedule:
Day shift
Work Location: In person
Application Deadline: 30/06/2025
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.