Health Insurance / Third-Party Administrator (TPA)
Travel Requirement:
Twice a week (within the assigned region)
Role Overview:
We are seeking a proactive and detail-oriented
CRM Helpdesk Executive
to join our team in
Angul, Odisha
. In this client-facing role, you will act as the primary point of contact for corporate clients, supporting employees with health insurance claims and policy-related queries. You will guide users through the claims process, coordinate with internal teams, and ensure smooth and efficient handling of all concerns.
Key Responsibilities:
Client Liaison:
Serve as the Single Point of Contact (SPOC) for assigned corporate clients regarding health insurance-related issues.
Claims Assistance:
Assist employees in submitting accurate and timely health insurance claims.
Documentation Management:
Collect, verify, and forward required documents for processing as per company protocols.
Internal Coordination:
Work with internal teams to ensure smooth handling of cashless and reimbursement claims.
Compliance:
Stay informed on health insurance policies and ensure all processes follow industry guidelines.
Travel:
Visit client locations within Angul or nearby areas twice a week for on-site support.
Candidate Profile:
Education:
Bachelor's degree in any discipline
Experience:
1-2 years in the health insurance sector, preferably in a TPA
Communication:
Strong verbal and written English skills
Technical Skills:
Proficiency with CRM software and Microsoft Office tools
Mobility:
Willingness to travel locally within the assigned region
Perks & Benefits:
Provident Fund (PF):
As per company policy
How to Apply:
Interested candidates can share their updated resume via WhatsApp at