Watch Your Health is a leading health-tech organization that leverages technology and data analytics to empower individuals to take control of their health. We partner with insurance companies, healthcare providers, and corporates to deliver innovative digital health solutions promoting disease prevention, wellness management, and healthier lifestyles.
We are looking for a dedicated
CRM Helpdesk - Claim Processing Executive
with strong experience in health insurance and excellent proficiency in Microsoft Excel.
Key Responsibilities:
Act as a CRM implant for claim support at the client's corporate location.
Resolve customer queries related to policy coverage and health claim procedures.
Guide employees in using the claims app for submission and tracking.
Serve as the primary SPOC for calls and emails for assigned corporates.
Collect, verify, and dispatch claim documents as per corporate guidelines.
Coordinate with internal ICICI Lombard claims teams for cashless and priority claim processing.
Maintain and update claim status reports, trackers, and MIS using
advanced Excel skills (VLOOKUP, Pivot Table, Data Cleaning, Reporting, etc.)
.
Prepare weekly/monthly claim summaries and performance reports.
Stay updated on insurance regulations and compliance policies.
Ensure data confidentiality and adhere to data protection guidelines.
Travel twice a week between branches to address customer queries and document collection.
Requirements
Minimum
2 years of experience
in the Health Insurance Industry (mandatory).
Advanced Excel skills
(VLOOKUP, HLOOKUP, Pivot Table, Data Analysis, MIS Reporting).
Graduation in any stream.
Strong English communication skills (mandatory).
Good understanding of health insurance claim processes.
Customer-service oriented with strong problem-solving abilities.
How to Apply
Share your updated resume at:
recruiter26@watchyourhealth.com
or 7400103739
Job Type: Full-time
Pay: ?18,000.00 - ?22,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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