. The ideal candidate will manage end-to-end customer relationship operations, complaint handling, order management, lead management, and billing & invoicing. This role requires strategic thinking, excellent communication, and hands-on experience with CRM tools to enhance customer satisfaction and loyalty.
Key Responsibilities
Maintain smooth communication with customers and respond to queries promptly.
Handle and resolve customer complaints efficiently.
Develop and execute
customer relationship management campaigns
to increase loyalty.
Identify efficient customer interaction approaches and optimize communication channels.
Order Management:
Track from order placement to fulfillment, dispatch, shipping, and follow-ups.
Lead Management:
Manage lead generation, segmentation, qualification, scoring, and conversion.
Coordinate with internal departments to improve customer interactions.
Monitor competitors' customer relationship practices.
Handle warranty management and coordinate with technical teams.
Implement strategies to expand the customer base, including upselling and cross-selling.
Manage billing and invoicing processes.
Mandatory Criteria
Minimum
11 years of experience
in
Customer Relationship Management (CRM)
in
Manufacturing or Industrial Industry
.
Proficient in
MS Office
(Word, PowerPoint, Excel).
Strong
complaint handling and resolution
skills.
Experienced in
order tracking, billing, and invoicing
.
Skilled in
lead management
and customer relationship optimization.
Functional & Behavioral Competencies
Functional:
Excellent written and oral
communication skills
in English
Proficiency in
CRM / ERP tools
Data analysis and market knowledge
Behavioral:
Analytical thinking & problem-solving
Teamwork and collaboration
Customer service orientation
High energy and decision-making skills
Preferred Skills / Tools
CRM platforms (SAP CRM, Salesforce, Zoho, or similar)
Billing & invoicing systems
Lead management and sales tracking tools
Job Types: Full-time, Permanent
Pay: ₹1,100,000.00 - ₹1,400,000.00 per year
Benefits:
Cell phone reimbursement
Commuter assistance
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Application Question(s):
How many years of hands-on Customer Relationship Management (CRM) experience do you have?
Have you worked in the Manufacturing or Industrial sector?
Have you managed end-to-end order tracking and lead management in your previous role?
Have you been responsible for billing and invoicing in your previous roles?
Mention your current ctc
Are you willing to work onsite in Kondapur, Hyderabad?
Work Location: In person
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