Job Description

Job Summary

The Senior CRM Executive will be responsible for managing customer relationships across the entire lifecycle--from lead conversion to post-handover support. The role requires strong coordination with sales, legal, accounts, construction, and channel partners to ensure high customer satisfaction and timely resolution of concerns.

Key ResponsibilitiesCustomer Relationship Management

Act as a

single point of contact

for customers after booking. Maintain regular communication with customers regarding

project updates, construction progress, possession timelines, and documentation

. Handle customer queries, concerns, and escalations in a professional and timely manner.

Documentation & Coordination

Coordinate with

sales, legal, and accounts teams

for: Agreement to Sale / Sale Deed execution Demand letters and payment follow-ups Bank loan coordination and NOCs Ensure accurate maintenance of

customer records, agreements, payment schedules, and CRM data

.

Post-Sales & Possession Activities

Manage

possession process

, including: Snag list coordination Possession letters Handover documentation Coordinate with site team for

rectifications and final handover

. Support customers during

registration and possession formalities

.

Customer Retention & Satisfaction

Ensure a positive customer experience to build

trust and long-term relationships

. Conduct customer feedback and satisfaction checks. Handle escalations diplomatically and ensure closure as per company SOPs.

Reporting & Compliance

Prepare and share

weekly/monthly CRM reports

on customer status, issues, and resolutions. Ensure adherence to

RERA guidelines, company policies, and compliance standards

. Support audits and management reviews when required.
Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Location:

Pune, Maharashtra (Required)
Work Location: In person