Job Description

Job Requirements

The responsibilities include resolving customer queries, recommending solutions, and guiding users through product features and functionalities across all social media platforms. To be successful in this role, you must be an excellent communicator capable of earning our customers' trust in a digital environment. You should also be well versed in social media and digital marketing best practices. You will play a crucial role in enhancing the brands' online reputation, improving customer experience, and driving sales across multiple platforms. Ultimately, your efforts will help establish us as a customer-first organization and generate positive buzz on the Internet.



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Work Experience

Soft Skills Excellent Written Communication Empathy & Emotional Intelligence Problem-Solving & Critical Thinking Adaptability & Digital Agility Time Management & Prioritization Collaborative Mindset Performance Management & Accountability Motivational Leadership Strategic Thinking & Initiative Knowledge Social Media & Digital Marketing Domain Knowledge Social Listening & Sentiment Analysis AI, Automation Driven Workflow Orchestration ORM, CRM and Listening Tool Knowledge Data Analytics & Reporting Social Media Engagement Exception Written and Verbal Communication * Brand Reputation Management