Job Description

Job Purpose

The CRM Executive/Manager is responsible for managing customer relationships during post-sales support--ensuring high customer satisfaction, timely communication, and smooth coordination between sales, projects, legal, and finance teams.

Key Responsibilities

Act as the primary point of contact for customers after booking

Manage customer lifecycle from booking, documentation, construction updates, possession, and post-handover support

Coordinate execution of Agreement to Sale, Sale Deed, Construction Agreement, and Registration

Liaise with legal, sales, projects, and accounts teams for smooth customer servicing

Coordinate payment schedules, follow-ups, and bank loan disbursements

Handle customer queries, complaints, and escalations within defined TAT

Manage handover processes

Maintain accurate customer data in CRM software and generate MIS reports

Key Skills & Competencies

Strong communication and customer handling skills

Knowledge of residential real estate processes

Ability to manage multiple customers and deadlines

Problem-solving and escalation management skills

Proficiency in CRM tools, MS Excel, and reporting

Only Female Candidates

Qualifications & Experience

Graduate in any discipline (BBM/MBA preferred)

2-5 years of experience in CRM / Post-Sales roles

Prior experience in residential villa or apartment projects preferred

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person