Job Description

:
2COMS Group is hiring a dynamic and client-focused CRM Executive to join our growing team!
If you are someone who believes in building strong client relationships, resolving issues with empathy, and driving customer success -- we are looking for you.
Key Responsibilities:

• Manage end-to-end client communication and relationship building.

• Handle client concerns and escalations with promptness and professionalism.

• Ensure high levels of customer retention through service excellence.

• Provide timely issue resolution and maintain client satisfaction.

• Maintain proper documentation of client interactions and feedback.

Coordinate with internal teams to ensure smooth service deliver
Requirements
Qualifications:

• Candidates with relevant experience in client handling, client service, or CRM will be preferred.

• Fresh MBA or Graduates (Marketing or HR) are welcome to apply -- especially those keen to grow in a B2B business environment.

• Must have a willingness to travel for client meetings and relationship building.

• Excellent communication skills, along with analytical thinking and business acumen.

• A pro-active mindset with a passion for achieving business targets and delighting clients.

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Skills Required