Job Description

Position: CRM Executive

Location: Head office Zirakpur

No. of Openings: 3

Company: PRORICH AGRO PRIVATE LIMITED

Industry: Animal Feed Ingredients / Agri Commodities

?

Key Responsibilities:

1. Client Coordination

Follow up with clients for pending payments in a professional manner. Share timely updates on truck loading, dispatch status, and delivery schedules of fixed clients
2. Customer Relationship Management

Build and maintain strong, long-term relationships with existing clients. Act as the point of contact for repeat orders, resolving queries and issues promptly.
3. Sales Support & Retention

Identify client purchasing patterns to encourage repeat sales. Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
4. Record Keeping & Reporting

Maintain CRM database and call logs accurately. Provide regular reports on follow-ups, outstanding payments, and customer interactions.
?

Key Skills Required:

Excellent verbal and written communication (English & regional languages) Strong follow-up and negotiation skills Basic knowledge of sales processes and customer handling Familiarity with Excel-based tracking Team player with time management and multitasking ability
?

Preferred Qualifications:

Graduate 1-3 years of experience in customer handling, inside sales, or CRM roles Freshers with strong communication skills may also apply
?

Salary: Based on experience and skills

Growth Path: Potential to grow into Sales or Key Account Management roles

Contact: - 7087205989

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time
Schedule:

Day shift Morning shift
Work Location: In person